Place the Back-UPS ES to avoid: - Direct sunlight - Excessive heat - Excessive humidity or contact with fluids Plug the Back-UPS ES power cord directly into a wall outlet; not a. Back-UPS ES 350/500 User’s Guide 1 2 3 Connect Battery Connect Equipment Power On and Install Software.
- Summary of Contents of user manual for APC Back-UPS ES 350 BE350G-LM. Page 1APC Back-UPS® - “Floor” Style Battery Backup with Surge Protection for Electronics and Computers 350VA - 750VA.
- APC BACK-UPS ES 8 OUTLET 350VA 120V. UNITED STATES - Select your location; Partner Login. Firewall: email privacy: system recovery and online backup software, USB cable, User Manual, Wall-mounting template. Battery replacement without tools. Enables fast battery replacement, lowering Mean Time to Repair (MTTR). Disconnected battery.
Sold by: | |
® | http://www.TWAcomm.com |
Toll Free: (877) 892-2666 |
Back-UPS®ES 350/500
User’s Guide
2 Slide the battery | |
compartment cover | |
completely off of | |
the Back-UPS ES. | Connect |
Equipment |
Place the Back-UPS ES to avoid: | ||||
Battery Back-up plus | Surge Protection | 2 | - Direct sunlight | |
These outlets are powered whenever the Back-UPS ES is | - Excessive heat | |||
- Excessive humidity or contact with fluids | ||||
switched ON. During a power outage or other utility problems | ||||
(brownouts, over-voltages), these outlets will be powered for a | Connect FAX/Modem/Phone | Plug the Back-UPS ES power cord directly | ||
limited time by the Back-UPS ES. Plug your computer, monitor, | Back-UPS ES protects a single | into a wall outlet; not a surge protector or | ||
and one other> Connect Computer Cable | ||||
UPS ES as shown. | The supplied cable and software provide | |||
automatic file saving and shutdown of the | ||||
operating system in the case of a sustained | ||||
Battery Backup plus Surge Protection | power outage. | |||
Wall Outlet | Connect the cable to the Data Port of the Back- | |||
Surge Protection | UPS ES. Connect the other end of the cable to | |||
the USB port on your computer. The software will | ||||
automatically find the USB Port of your | ||||
P o w e r O n | computer. | |||
Modem/Phone/Fax | ||||
Surge Protection | Circuit | |||
Breaker | ||||
These outlets provide full-time protection from surges even if | Computer | Cord | UPSPower | |
On Indicator | ||||
AC Line | ||||
the Back-UPS ES is switched OFF. Plug your printer, fax | USB Port | Building Wiring | PowerOn | |
machine, scanner, or other peripherals that do not need | ||||
FaultIndicator | ||||
battery power into these outlets. | Power | |||
Switch | ||||
Status Indications
3Power On and
Install Software
Press the ON/OFF switch to power the unit
ON.
A single short beep and the green “Power On” indicator confirms that Back-UPS ES is on and ready to provide protection.
The Back-UPS ES should charge for at least 16 hours to ensure sufficient runtime. The unit is being charged whenever it is connected to utility power, whether the unit is turned ON or OFF.
If the red Building Wiring Fault indicator (located on the end near the power cord) is lit, your building wiring presents a shock hazard that should be corrected by a qualified electrician.
Install the PowerChute Personal® Edition software
Place the PowerChute Personal Edition CD-
ROM into your computer and follow the
The Back-UPS ES indicates operating status using a combination of visual and audible indicators.
Status | Visual Indications | Audible Indication | Alarm Terminates |
When | |||
On Line - UPS is supplying conditioned | Power On LED - ON | None | n/a |
utility power to the load | |||
On Battery - UPS is supplying battery | Power On LED - ON | Beeping 4 times | UPS transfers back to |
power to the load connected to the | (off during beep) | every 30 seconds | On Line operation, or |
Battery outlets | when UPS is turned | ||
off. | |||
Low Battery Warning - UPS is supplying | Power On LED - | Rapid beeping (one | UPS transfers back to |
battery power to the load connected to | Flashing | second intervals) | On Line operation, or |
the Battery outlets and the battery is near | when UPS is turned | ||
exhuastion | off. | ||
Replace Battery - Battery needs to be | Power On LED - | Constant tone | UPS turned off with |
checked and/or replaced, or battery is not | Flashing | the power switch. | |
connected | |||
Overload Shutdown - During On Battery | Power On LED - OFF | Constant tone | UPS turned off with |
operation a battery power supplied outlet | the power switch. | ||
overload was detected. | |||
Sleep Mode - During On Battery | Power On LED - OFF | Beeping once every | UPS transfers back to |
operation the battery power has been | 4 seconds | On Line operation, or | |
completely exhausted and the UPS is | when UPS is turned | ||
waiting for utility power to return to | off. | ||
normal. | |||
Building Wiring Fault - Your building | Building Wiring Fault | None | UPS is unplugged, or |
wiring presents a shock hazard that | LED (red) - ON | plugged into a | |
should be corrected by a licensed | properly wired outlet. | ||
electrician. |
See the Troubleshooting section for additional assistance.
990-9197 Revision 1 11/01 Copyright © 2001 American Power Conversion Corp. | APC, Back-UPS and PowerChute are registered trademarks of American Power Conversion Corp. |
All other trademarks are property of their respective owners.
Troubleshooting | Use the table below to solve minor Back-UPS ES installation or operation problems. Consult APC Online Technical Support or call APC | ||
Technical Support for assistance with problems that cannot be resolved using the table below: | |||
Problem | Probable Cause | Solution | |
Back-UPS ES will not turn on. | Battery is disconnected and utility power is not available at | Connect the battery (see Connect Battery) and ensure power is available at the wall | |
the wall outlet. | outlet. | ||
No power available at the Surge Protection | Surge Protection outlets have been overloaded. | Reduce the amount of equipment plugged into Surge Protection outlets. | |
outlets. | |||
Utility power not available at the wall outlet. | Ensure that the fuse or circuit breaker for the outlet is not tripped, and that the wall | ||
switch controlling the outlet (if any) is in the ON position. | |||
Connected equipment loses power. | Equipment is connected to the “Surge Protection” outlets. | Ensure that the equipment you want to stay powered during a power failure is | |
plugged into the “Battery Backup plus Surge Protection” outlets and NOT the “Surge | |||
Protection” outlets. | |||
The Back-UPS ES is overloaded. | Make sure that the equipment plugged into the outlets of the unit are not overloading | ||
the capacity of the unit. Try removing some of the equipment and see if the problem | |||
continues. | |||
PowerChute Personal Edition software has performed a | The Back-UPS ES is operating normally. | ||
shutdown due to a power failure. | |||
The Back-UPS ES has exhausted its available battery | The Back-UPS ES can only operate on battery power for a limited amount of time. | ||
power. | The unit will eventually turn off when the available battery power has been used. | ||
Allow the unit to recharge for 16 hours before continuing use of the unit. | |||
Connected equipment does not accept the step- | The output waveform is designed for computers and computer-related equipment. It | ||
approximated sine waveform the Back-UPS ES. | is not designed for use with motor-type equipment. | ||
The Back-UPS ES may require service. | Contact APC Technical Support for further troubleshooting. | ||
The Power On indicator is lit and the Back- | The Back-UPS ES is using battery. | The Back-UPS ES is operating normally and using battery power. Once On Battery, | |
UPS ES is beeping four times every 30 | you should save your current work, power down your equipment, and turn the unit | ||
seconds. | OFF. Once normal power is restored, you may turn the unit back ON and power | ||
your equipment. | |||
The Power On indicator flashes once per | Battery capacity is low (about 2 minutes of use remaining). | The Back-UPS ES is about to shut off due to a low battery charge condition! When | |
second and the Back-UPS ES beeps once | the unit beeps once every second, the battery has about 2 minutes of power | ||
per second at the same time. | remaining. Immediately power down your computer and turn the unit OFF. When | ||
normal power returns, the unit will recharge the battery. | |||
Building Wiring Fault indicator is lit. | Your building wiring presents a shock hazard. Using the | Call a qualified electrician for service. | |
Back-UPS with this condition will void the warranty. | |||
Inadequate runtime. | The battery is not fully charged. | Allow the unit to charge by leaving it plugged into the wall at least 16 hours. | |
Battery is near the end of useful life. | As a battery ages, the amount of runtime available will decrease. You can replace | ||
the battery by ordering one at www.apc.com. Batteries also age prematurely if the | |||
Back-UPS ES is placed near excessive heat. | |||
Specifications
Model | BE350U | BE500U | ||||||
Input | Voltage | 120 Vrms Nominal | ||||||
Frequency | 47 - 63 Hz | |||||||
Brownout Transfer | 96 Vrms, typical | |||||||
Over-voltage Transfer | 136 Vrms, typical | |||||||
Output | UPS Capacity (3 outlets) | 350 VA / 200 W | 500 VA / 300 W | |||||
Surge Capacity (6 outlets) | 12 Amps (including UPS output) | |||||||
Voltage | 115 Vrms + 8% | |||||||
On Battery | (step-approximated sine wave) | |||||||
Frequency - On Battery | 50-60 Hz + 1 Hz | |||||||
Transfer Time | 5 ms typical, 8 ms maximum | |||||||
Protection and Filter | AC Surge Protection | Full time, 375 joules | ||||||
Telephone Surge Protection | Single line (2-wire) | |||||||
EMI/RFI Filter | Full time | |||||||
AC Input | Resettable circuit breaker | |||||||
Battery | Type | Sealed, maintenance-free lead acid | ||||||
Average Life | 2 - 4 years depending on the number of discharge | |||||||
cycles and environmental temperature | ||||||||
Physical | Net Weight | 9.20 lb. (4.18 kg.) | 13.25 lb. (6.02 kg.) | |||||
Size | 3.3” (H) x 10.9” (W) x 6.9” (D) | |||||||
(8.3 x 27.8 x 17.5 cm) | ||||||||
Operating Temperature | +32oF to 104oF (0oC to 40 oC) | |||||||
Storage Temperature | o | F to 113 | o | o | o | |||
+5 | F (-15 C to 45 C) | |||||||
Operating Relative Humidity | 0 to 95% non-condensing | |||||||
Operating Elevation | 0 to 10,000 ft (0 to 3,000m) | |||||||
Safety/Regulatory | Safety Approvals | UL 1778 listed, cUL certified per | ||||||
CSA standard C22.2 No. 107.1 | ||||||||
EMC Compliance | FCC part 68, FCC part 15 Class B | |||||||
Notice: This device complies with part 15 of | ||||||||
the FCC rules. Operation is subject to the | ||||||||
following two conditions: (1) This device may | ||||||||
not cause harmful interference, and (2) This | ||||||||
device must accept any interference received, | ||||||||
including interference that may cause | ||||||||
undesired operation. | ||||||||
Sold by: | ||||||||
http://www.TWAcomm.com | ||||||||
Toll Free: (877) 892-2666 | ||||||||
Order Replacement Battery
Replace with an APC qualified battery. Replacement batteries can be ordered from www.apc.com (valid credit card required). Have your Back-UPS ES model number available when ordering. Your model number can be found on the bottom of the unit.
Warranty
The standard warranty is 2 years from the date of purchase. APC’s standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with APC Technical Support. APC will ship the replacement unit once the defective unit is received by the repair department or cross-ship upon the provision of a valid credit card number. The customer pays for shipping to APC, and APC pays ground freight transportation costs back to the customer.
Service
Please DO NOT RETURN Back-UPS ES to the place of purchase under any circumstances.
1.Consult the Troubleshooting section to eliminate common problems.
2.Verify the battery is connected (see Connect Battery) and that the Circuit Breaker is not tripped (see Troubleshooting section).
If you still have problems or questions, please contact APC via the internet or at one of the phone numbers listed below.
3.Before contacting APC, please be sure to record the date purchased, UPS model, and serial number (on bottom of unit).
4.Be prepared to troubleshoot the problem over the telephone with a Technical Support Representative. If this is not successful, the representative will issue a Return Material Authorization Number (RMA#) and a shipping address.
Pack the unit in its original packaging. If the original packaging is not available, ask APC Technical Support about obtaining a new set. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package for full value is recommended).
5.Write the RMA# on the outside of the package.
6.Return the unit by insured carrier to the address given to you by APC Technical Support.
APC Contact Information
Online Technical Support . . . . . http://support.apc.com Web Site . . . . . . . . . . . . . . . . . . . www.apc.com USA/Canada . . . . . . . . . . . . . . . 1.800.800.4272
Mexico . . . . . . . . . . . . . . . . . . . . . +52.292.0253 / 52.292.0255 Brazil . . . . . . . . . . . . . . . . . . . . . . . +0800.12.72.1
Worldwide . . . . . . . . . . . . . . . . . +1.401.789.5735
Apc Back-ups Es 350 Owners Manual
®
Back-UPS®ES 350/550
Apc Back-ups Es 350 User Manual
www.apc.com | User Guide |
Connect Battery
1For safety, the Back-UPS ES is shipped with one battery wire disconnected. The Back-UPS ES will not operate until the wire is connected to the touch safe battery terminal. NOTE: Small sparks may occur during battery connection. This is normal.
1 | TURN the Back-UPS ES over and |
slide the battery compartment |
cover off of the battery housing.
2 | LIFT the battery out of the compartment and connect the black wire to the negative (-) battery |
terminal. Ensure the batteries are installed as shown below. |
Slide the battery compartment cover 3 completely onto the Back-UPS ES.
Back-UPS ES 350 | Back-UPS ES 550 |
2
Battery Backup Surge Protection
These outlets are powered whenever the Back-UPS ES is switched ON. During a power outage or other utility problems
Connect Equipment
Place the Back-UPS ES to avoid:
- Direct sunlight - Excessive heat - Excessive humidity or contact with fluids
Plug the Back-UPS ES power cord directly into a wall outlet; not a surge protector or power strip.
(brownouts, over-voltages), these outlets will be powered for a limited time by the Back-UPS ES. Plug your computer, monitor, and two other cellspacing='0'>
®
w w w.apc.com
AC LINE
CORD
Battery Backup
Surge Protection
Connect FAX/Modem/Phone
Back-UPS ES protects a single line (2-wire) fax, modem or phone from surges when it is connected through the Back-UPS ES as shown.
Connect Computer Cable
The supplied cable and software provide automatic file saving and shutdown of the operating system in the case of a sustained power outage.
Connect the cable to the Data Port of the Back-UPS ES. Connect the other end of the cable to the USB port on your computer. The software will automatically find the USB Port of your computer.
Surge Protection Only | ||||
POWER ON/ | Back-UPS ES | BUILDING WIRING | ||
5 5 0 | ||||
REPLACE BATTERY | FAULT INDICATOR | Wiring | CAUTION - Refer to bottom | |
INDICATOR | Replace Battery | |||
Power On | Building | |||
FROM WALL JACK | Fault | of unit for safety markings. | ||
Wall | ||||
Push to Reset | ||||
Circut Breaker | ||||
Outlet | ||||
DATALINE OUTPUT TO | Phone/Fax | |||
DSL MODEM or PHONE | Modem/ | |||
Data Port | ||||
Surge Protection Only | TO COMPUTER | CIRCUIT BREAKER | ||
These outlets provide full-time protection from surges even if | USB PORT | PUSH TO RESET | ||
the Back-UPS ES is switched OFF. Plug your printer, fax | ||||
machine, scanner, or other peripherals that do not need | ||||
battery power into these outlets. | ||||
3Power On and
Install Software
Press the ON/OFF switch to power the unit ON.
A single short beep and the green “Power On” indicator confirms that Back-UPS ES is on and ready to provide protection.
The Back-UPS ES should charge for at least 16 hours to ensure sufficient runtime. The unit is being charged whenever it is connected to utility power, whether the unit is turned ON or OFF.
If the red Building Wiring Fault indicator (located on the end near the power cord) is lit, your building wiring presents a shock hazard that should be corrected by a qualified electrician.
Install the PowerChute Personal® Edition software
Place the PowerChute Personal Edition CDROM into your computer and follow the installation instructions on the screen.
Status | Visual Indications | Audible Indication | Alarm Terminates | |
(Power On - Green) | When | |||
(Replace Battery - Red) | ||||
Power On - UPS is supplying conditioned | Power On LED - ON | None | Not applicable. | |
utility power to the load. | ||||
On Battery - UPS is supplying battery | Power On LED | - ON (off | Beeping 4 times every | UPS transfers back to |
power to the load connected to the Battery | during beep) | 30 seconds | Power On operation, or | |
outlets. | when UPS is turned off. | |||
Low Battery Warning - UPS is supplying | Power on LED | - flashing | Rapid beeping (every | UPS transfers back to |
battery power to the load connected to the | 1/2 second) | normal operation, or | ||
Battery outlets and the battery is near | when UPS is turned off. | |||
exhaustion. | ||||
Replace Battery - The battery is | Replace Battery LED - | Constant tone | UPS turned off with the | |
disconnected. | flashing | power switch. | ||
The battery is in need of charging or is at | Power On and Replace | Constant tone | ||
the end of its usual life and must be | Battery LEDs- | Flashing | ||
replaced. | (alternating) | |||
Overload Shutdown - During On Battery | None | Constant tone | UPS turned off with the | |
operation a battery power supplied outlet | power switch. | |||
overload was detected. | ||||
Sleep Mode - During On Battery operation | None | Beeping once every 4 | Utility power is restored, | |
the battery power has been completely | seconds | or if utility power is not | ||
exhausted and the UPS is waiting for utility | restored within 32 | |||
power to return to normal. | seconds, or the UPS is | |||
turned off. | ||||
Building Wiring Fault - Your building | Building Wiring Fault LED | None | UPS is unplugged, or is | |
wiring presents a shock hazard that should | (red) - ON | plugged into a properly | ||
be corrected by a licensed electrician. | wired outlet. | |||
See the Troubleshooting section for additional assistance.
990-4993A Copyright 2006 American Power Conversion Corporation | APC, the APC logo, Back-UPS and PowerChute are registered trademarks of American Power Conversion Corp. |
All other trademarks are property of their respective owners. |
Troubleshooting | Use the table below to solve minor Back-UPS ES installation or operation problems. Consult APC Online Technical Support or call APC | |||
Technical Support for assistance with problems that cannot be resolved using the table below: | ||||
Problem | Probable Cause | Solution | ||
Back-UPS ES will not turn on. | Battery is disconnected and utility power is not available at | Connect the battery (see Connect Battery) and ensure power is available at the wall | ||
the wall outlet. | outlet. | |||
No power available at the Surge Protection | Surge Protection Only outlets have been overloaded. | Reduce the amount of equipment plugged into Surge Protection Only outlets. | ||
Only outlets. | Ensure that the fuse or circuit breaker for the outlet is not tripped, and that the wall | |||
Utility power not available at the wall outlet. | ||||
switch controlling the outlet (if any) is in the ON position. | ||||
Connected equipment loses power. | Equipment is connected to the “Surge Protection Only” | Ensure that the equipment you want to stay powered during a power failure is | ||
outlets. | plugged into the “Battery Backup/Surge Protection” outlets and NOT the “Surge | |||
Protection Only” outlets. | ||||
The Back-UPS ES is overloaded. | Make sure that the equipment plugged into the outlets of the unit are not | |||
overloading the capacity of the unit. Try removing some of the equipment and see if | ||||
the problem continues. | ||||
PowerChute Personal Edition software has performed a | The Back-UPS ES is operating normally. | |||
shutdown due to a power failure. | ||||
The Back-UPS ES has exhausted its available battery | The Back-UPS ES can only operate on battery power for a limited amount of time. | |||
power. | The unit will eventually turn off when the available battery power has been used. | |||
Allow the unit to recharge for 16 hours before continuing use of the unit. | ||||
Connected equipment does not accept the step- | The output waveform is designed for computers and computer-related equipment. It | |||
approximated sine waveform the Back-UPS ES. | is not designed for use with motor-type equipment. | |||
The Back-UPS ES may require service. | Contact APC Technical Support for further troubleshooting. | |||
The Power On indicator is lit and the Back- | The Back-UPS ES is using battery. | The Back-UPS ES is operating normally and using battery power. Once On Battery, | ||
UPS ES is beeping four times every 30 | you should save your current work, power down your equipment, and turn the unit | |||
seconds. | OFF. Once normal power is restored, you may turn the unit back ON and power | |||
your equipment. | ||||
The Power On indicator flashes once per | Battery capacity is low (about 2 minutes of use remaining). | The Back-UPS ES is about to shut off due to a low battery charge condition! When | ||
second and the Back-UPS ES beeps once | the unit beeps once every second, the battery has about 2 minutes of power | |||
per second at the same time. | remaining. Immediately power down your computer and turn the unit OFF. When | |||
normal power returns, the unit will recharge the battery. | ||||
Building Wiring Fault indicator is lit. | Your building wiring presents a shock hazard. Using the | Call a qualified electrician for service. | ||
Back-UPS with this condition will void the warranty. | ||||
Inadequate runtime. | The battery is not fully charged. | Allow the unit to charge by leaving it plugged into the wall at least 16 hours. | ||
Battery is near the end of useful life. | As a battery ages, the amount of runtime available will decrease. You can replace | |||
the battery by ordering one at www.apc.com. Batteries also age prematurely if the | ||||
Back-UPS ES is placed near excessive heat. | ||||
Specifications
Item | Specification | BE350R | BE550R |
Input | Voltage | 120 Vrms | Nominal |
Frequency | 50 - 60 Hz (autosensing) | ||
Brownout Transfer | 88 Vrms, typical | ||
Over-voltage Transfer | 139 Vrms, typical | ||
Output | UPS Capacity (4 outlets) | 350 VA / 200 W | 550 VA / 330 W |
Surge Capacity (8 outlets) | 12 Amps (including UPS output) | ||
Voltage | 115 Vrms + 8% | ||
On Battery | (step-approximated sine wave) | ||
Frequency - On Battery | 50-60 Hz + 1 Hz | ||
Transfer Time | 6 ms typical, 10 ms maximum | ||
Protection and Filter | AC Surge Protection | Full time, 375 joules | |
Telephone Surge Protection | Single line (2-wire) | ||
EMI/RFI Filter | Full time | ||
AC Input | Resettable circuit breaker | ||
Battery | Type | Sealed, maintenance-free lead acid | |
Average Life | 3 - 5 years depending on the number of discharge | ||
cycles and environmental temperature | |||
Physical | Net Weight | 9 lbs. (4 kg.) | 13 lbs. (6 kg.) |
Dimensions (H x W x D) | 3.4' x 10.9' x 7.1' | ||
(8.6 x 27.7 x 18.0 cm) | |||
Operating Temperature | +32oF to 104oF (0oC to 40oC) | ||
Storage Temperature | +5oF to 113oF (-15oC to 45oC) | ||
Operating Relative Humidity | 0 to 95% non-condensing | ||
Operating Elevation | 0 to 10,000 ft (0 to 3,000m) | ||
Safety/Regulatory | Safety Approvals | cTUVus per UL 1778; | |
CSA C22.2 No. 107.3-05; NOM-001 | |||
EMC Compliance | FCC part 68, FCC part 15 Class B | ||
Notice: This device complies with part 15 of | |||
the FCC rules. Operation is subject to the | |||
following two conditions: (1) This device may | |||
not cause harmful interference, and (2) This | |||
device must accept any interference received, | |||
including interference that may cause | |||
undesired operation. | |||
On the bottom of this equipment is a label that | |||
contains, among other information, the FCC | |||
registration number and ringer equivalence | |||
number (REN) for | this equipment. If | ||
requested, this information must be provided | |||
to the telephone company. | |||
Order Replacement Battery
Replace with an APC qualified battery. Replacement batteries can be ordered from www.apc.com (valid credit card required). For a Back-UPS ES 350, order RBC35 as directed by APC Technical Support. For a Back-UPS ES 550, order APCRBC110.
Warranty
The standard warranty is 3 years from the date of purchase. The APC standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with APC Technical Support. APC will ship the replacement unit once the defective unit is received by the repair department or cross-ship upon the provision of a valid credit card number. The customer pays for shipping to APC, and APC pays ground freight transportation costs back to the customer.
Service
DO NOT RETURN Back-UPS ES to the place of purchase under any circumstances.
1.Consult the Troubleshooting section to eliminate common problems.
2.Verify the battery is connected (see Connect Battery) and that the Circuit Breaker is not tripped (see Troubleshooting section).
If you still have problems or questions, please contact APC via the internet or at one of the phone numbers listed below.
3.Before contacting APC, please be sure to record the date purchased, UPS model, and serial number (on bottom of unit).
4.Be prepared to troubleshoot the problem over the telephone with a Technical Support Representative. If this is not successful, the representative will issue a Return Material Authorization Number (RMA#) and a shipping address.
5.Pack the unit in its original packaging. If the original packaging is not available, ask APC Technical Support about obtaining a new set. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package for full value is recommended).
6.Write the RMA# on the outside of the package.
7.Return the unit by insured carrier to the address given to you by APC Technical Support.
APC Contact Information
Apc Back Ups Es 350 Manual
Online Technical Support | http://support.apc.com |
Web Site | www.apc.com |
USA/Canada | 1.800.800.4272 |
Mexico | +52.292.0253 / 52.292.0255 |
Brazil | +0800.12.72.1 |
Worldwide | +1.401.789.5735 |